“First change their attitude. Build your share of mind.”
In any kind of social interaction, especially selling – first impressions count. It is important to set the tone right from the beginning and be consistent all throughout if we want to build and strengthen customer relationships for better profitability and customer lifetime value.
Forming and fostering the relationship will be much better with a positive attitude on both sides. Participants learned about different strategies and techniques to derive more sales and profits from high-value customers and prospects.