“If you want better results, it has to come from better individuals.”
The first step towards mastery is to love what you are doing. You will be able to welcome more improvements and be more open to changes this way, ultimately bringing in better results. When it comes to collection, perception becomes more important as this influences how the client treats the collector. Loving one’s career in Credit & Collection, having confidence in one’s ability to produce results, will all be reflected in the client’s perception. Participants enjoyed their day out of their offices learning to love what they do, while also learning about techniques to manage their clients’ excuses.