Essentials of Service Excellence [Sep. 18, 2018]

Every year, the products and services we offer as well as those offered by our competitors become more equivalent. They are nearly equal in price and specifications.

What can we do to make our brand stand out? Providing Great Customer Service can become a Competitive Advantage that is hard to copy. It is our hope that our participants go back to their companies and work out strategies with concrete steps on how to improve Customer Experience– Creating Customers for Life in the process!