Problems are natural occurrences in all business environments. If problems are so common, why then are managers and employees so negative about them.
This seminar will present systematic and creative approaches in problem solving and decision-making leading to viable solutions that would benefit the whole company and its customers.
What makes this seminar different?
This seminar is designed to help managers, supervisors and employees shift their views on problems as destructive or fearful.
By developing a more positive mindset when faced with complicated and difficult situations, the problem solvers and decision makers derive a renewed perspective.
This would eventually lead to a more in-depth analysis in finding more appropriate solutions to the challenges present in the work environment.
Who is this seminar for?
This seminar is for managers, supervisors and employees who would like to advance their skills in creative problem solving and decision making.
What are the seminar’s objectives?
1. To develop a more proactive and positive mindset with regard to problem-solving and decision making
2. To understand how to analyze problems and possible solutions systematically and creatively
3. To develop practical action plans on solving problems and implementing decisions for the good of the whole organization
What would you learn?
Module I – The Brain as the Hardware for Creative Thinking
A. Understanding how the Brain Works
1. How we process situations
2. Barriers and Blinders to Creative Problem Solving
3. The Left Brain – Right Brain Concept
B. The Basics of Creative Thinking
1. Noteworthy Creative Thinkers
a. Thomas Edison
b. Henry Ford
c. Walt Disney
2. Creative Thinking Processes
a. The Need for Creativity and Innovation Explored
b. Out-of-the-Box Thinking and Brainstorming
c. Lateral and Parallel Thinking
d. Convergent and Divergent Thinking
Module II – Problem Solving and Decision Making Overview
A. Basic Framework
1. Situation Analysis
2. Problem Specification and Root Cause Analysis
3. Generating Possible Solutions and Alternatives
4. Selecting a Solution
5. Implementing and Evaluating the Solution
B. What is a Problem?
1. Negative and Positive Deviations
2. Gap Analysis
3. Analyzing Problem Severity and Importance
Module III – The Problem Specification Process
A. Thinking Patterns and Rational Processes
1. The Problem Appreciation Process
2. Penetrating a Problem: The Drill-Down Approach
3. The Issue of Problem Disconnects
B. Determining Root Causes of Problems
1. Differentiating Symptom vs. Cause
2. The 5-Why Approach
3. Distinguishing Problems and Constraints
Module IV – Creative Problem-Solving and Decision-Making Applications
A. Creative Problem Solving Tools
1. Divergent and Convergent Thinking
2. The SCAMPER Tool
3. The Reframing Matrix
4. The DO IT Approach
5. The SIMPLEX Approach
B. The 3 Types of Actions
1. Solve the Problem
2. Resolve the Problem
3. Dissolve the Problem
C. Decision Making Tools
1. Risk Analysis
2. Using the Pareto Analysis
3. Plus-Minus-Implications (PMI) Approach
4. Force-Field Analysis
5. Cost/Benefit Analysis
Module V – The Take-home Action Assignment: Applying what you have learned
A. Selecting and Defining your Problem
B. Identifying the Root Cause
C. Specifying Possible Solutions or Alternatives
D. Selecting the Best Solution
E. Implementing and Evaluating the Solution