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The Harry Pound Company Presents: The Supervisor's Toolkit Series® The Supervisor's Toolkit Series® is designed to help new and experienced supervisors gain the foundation and advance skills needed for effective supervision. Also, for Corporate Trainers who plan to 'Echo Train' the workshops within their own organizations. The four 2-day workshops in the series are highly interactive, intensive behavior-based with many opportunities for hands-on learning and group discussions. Participants are highly encouraged to register for the full series which will use lectures, mental skills tests, behavior skills tests using video-based role plays, and various experiential activities. The THPC Advantage: § Behavior-based skills transfer § 26 participants limitation § Computers will be provided for the participants to create role play scripts specific to their unique workplace situations. § Instructional materials package for each participant ( CD ROM and DVD ) § Participant manual ( PowerPoint file - editable format ) § Case studies ( Word file - editable format ) § Diagnostic instruments ( Word file - editable format ) § DVD containing the complete set of their role plays during the workshop. Norman Goss is the premier behavior-based corporate trainer in Asia whose landmark research in Filipino-based belief modification has made his training courses achieve measurable performance increase in the workplace. He completed his Top Management Program from the Asian Institute of Management and has served as a Faculty in various universities including the University of the Philippines and De La Salle University. In 1990 he served as the Executive Director of SGV-DDI, a firm associated with Development Dimensions International, Incorporated, the world's leading provider of management leadership training solutions. He obtained his Trainer Certification for both the Interaction Management course and the Targeted Management course from SGV-DDI. He is a past president of the Philippine Society for Training and Development. Norman is currently the Executive Vice president for Global Operations of The Harry Pound Company.
The Supervisor's Tool Kit Series 1: Target Participants: New supervisors who are transitioning from a worker position and who want to gain the foundation skills to effectively supervise their subordinates. Research has shown that supervisors play a critical role in the overall productivity of the entire organization. Indeed, in the present highly dynamic and competitive market environment, the supervisors are the anchor in influencing and guiding the work force to meet and exceed production targets. Is your work force losing steam because your supervisors are reactive rather than proactive? Put an end to the wait-till-we-cross-the-bridge mentality, and supercharge your supervisors to really provide practical, hands-on guidance to help your work force meet the challenges of achieving high-performance results. More important, the participants will gain complete mastery of behavior-based skills with the use of video-based role plays and feedback sessions. This workshop will also focus on the development of an empowering personal belief system for the participants to be psychologically prepared before conducting a critical performance appraisal session. Workshop Overview ---Day 1--- • Supervisory Functions Framework • Planning • Work Goals Setting • Planning Charts • Leading • Leadership Models • Key Leadership Behaviors • Organizing • Selecting The Right Employees • Assigning Work Loads • Controlling • Quality Control • Cost Control • Interpersonal Communication • Sensory Mode Matching • Body Language Harmony
---Day 2--- • On-The-Job Training • Structured OJT Process • Skills Assimilation Assessment • Performance Expectations Setting • Target Work Performance • Subordinate Commitment • Work Performance Appraising • Appraisal Process • Common Appraising Errors • Poor Performer Handling • Coaching Process • Desired Performance Targets • Technical Problem Solving • Problem Identification • Solution Formulation • Work Delegation • Task Delegation • Authority Delegation • Confidence Building Activity • Workshop Integration
Learning Investment Details:
The Supervisor's Tool Kit Series 2:
Experienced supervisors who want to gain the appropriate skills to effectively supervise problematic subordinates. Research has shown that today's supervisors are fully trained in the technical aspects of their job, but are woefully unprepared in handling behavior-related problems in the workplace. Indeed, these supervisors tend to back-out and isolate themselves from these critical problems in the hope that these problems will magically disappear in the near future. Of course, these problems remain, fester and contaminate the morale of the entire work force and thus, indirectly affect the productivity of the organization. Are your supervisors putting on a blind eye to the glaring behavior-related problems of selected subordinates? Put an end to the endless procrastination and pump up the skills of your supervisors to courageously and successfully resolve these problems in a highly professional manner. This workshop will develop a complete and cohesive set of behavior-based skills for the participants to effectively resolve behavior-related problems. Specifically, the participants will gain valuable skills in the delicate and sensitive step-by-step process of counseling a given subordinate with recurring bad habits. The participants will also learn how to impose disciplinary actions in instances where a given subordinate fails to improve despite participating in a series of counseling sessions. More important, the participants will gain complete mastery of behavior-based skills thru the use of video-based role plays and feedback sessions. This workshop will also focus on the development of an empowering personal belief system for the participants to be psychologically prepared before addressing a subordinate with a behavior-related problem.
Workshop Overview ---Day 1---
• Advanced Supervisory Functions Framework • Emotional Intelligence • Key Principles • Workplace Challenges • Complaints Handling • Calming Techniques • Complaints Handling Process • Motivation Techniques • Disciplinary Action • Decision Factors • Timing Factors • Dysfunctional Behaviors Repetition • Disciplinary Actions Imposition • Rationale For Disciplinary Actions • Grievance Handling • Grievance Handling Process • Situation Details Documentation • Resolution Strategy Formulation • Company Position Disclosure
--Day 2--- • Problematic Subordinate Counseling • Counseling Schedule • Subordinate Notification • Counseling Strategy Formulation • Inter-personal Conflict Resolution • Conflict Types • Sources Of Conflict • Intervention Strategies • Conflict Resolution Process • Inter-group Conflict Resolution • Factions Identification • Sensitivity Issues • Intervention Strategies • Conflict Resolution Process • Confidence Building Activity • Workshop Integration
The Supervisor's Tool Kit Series 3:
Target Participants: Experienced supervisors who will formulate creative and practical productivity improvements projects, aimed at increasing the overall effectiveness and efficiency in their area of responsibility. Today's supervisors are constantly looking for better and quicker ways to solve problems to help achieve a competitive edge in the industry. Indeed, they are looking beyond themselves and are tapping the dormant but creative resources of their work force. Specifically, these supervisors realize that their subordinates are much closer to these problems and, hence, can be tapped to provide a valuable source of insights and solutions. Do your sales supervisors keep churning out low quality solutions that their subordinates never use? Put an end to the desk-based solutions and supercharge your supervisors to harness the creative talents of their work force and craft high-quality solutions! This workshop will develop a complete and cohesive set of behavior-based skills for the participants to craft high quality solutions, with the active participation of their subordinates in a group session. Specifically, the participants will be able to effectively plan the proven leadership behaviors that they will use in a given session. The participants will also be able to apply the right transactional leadership behaviors to different situations given the different level of trust,competency, attitude, and participation mode of their subordinates. More important, the participants will gain complete mastery of behavior-based skills with the use of video-based role plays and feedback sessions. This workshop will also focus on the development of an empowering personal belief system for the participants to be psychologically prepared before leading a group problem solving session,
---Day 1--- • Workshop Overview • Transactional Leadership Framework • Supervisor Role • Operations Problem Identification • Priority Setting Guidelines • Key Planning Factors • Group Problem Solving Session • Divergent Thinking Phase • Convergent Thinking Phase • Principal Benefits • Foundation Leadership Behaviors • Open The Session • Generate Solutions • Evaluate Solutions • Select Best Solution • Close The Session
--Day 2--- • Support Leadership Behaviors • Clarification Behaviors • Control Behaviors • Trust Building Behaviors • Behavior Application Calibration • Attitude • Negative • Positive • Participation • High Level • Low Level • Trust • High Level • Low Level • Competency • High Level • Low Level • Solution Documentation Process • Difficult Situation Management • Confidence Building Activity • Workshop Integration
The Supervisor's Tool Kit Series 4:
Experienced supervisors who will be involved in the implementation of various change projects in their area of responsibility. Today's business organizations are realizing that change projects, such as productivity improvement projects are difficult to plan and implement. Indeed, research has shown that more than 70% of productivity improvement projects fail to achieve its original objectives. One of the reasons for this failure is the lack of transformational leadership skills of the first-level supervisors who are given the task of implementing these projects at the critical work force level. Do your supervisors have the right mindset to 'fire up' their subordinates to actively support a new productivity improvement project? Put an end to the low success rate of past change projects and transform your supervisors to be the champion of future change projects! This workshop will develop a complete and cohesive set of behavior-based skills for the participants to plan and implement delicate change projects. Specifically, the participants will be able to effectively manage the 'people side' including common obstacles such as resistance to change and complacency. The participants will also be able to apply the right transformational leadership behaviors to ensure the high success rate of future change projects. More important, the participants will gain complete mastery of behavior-based skills thru the use of video-based role plays and feedback sessions. This workshop will also focus on the development of an empowering personal belief system for the participants to be psychologically prepared in implementing change projects.
--Day 1---
• Transformational Leadership Framework • Organization Values Alignment • Personal Values • Alignment Process • Personal Beliefs Reengineering • Positive Beliefs • Dysfunctional Beliefs • Beliefs Inventory Modification • Authentic Self Connection • Layers of Mascaras Identification • Inner Resources Realization • Emotional Resiliency • Change Management Process • Urgency Increase • Change Team Build Up • Powerful Vision Formation • Buy-In Communication • Short-Term Success Events Celebration • Relentless Pursuit
--Day 2--- • Change Project Parameters • Project Scope • Responsibility Assignment • Contingency Plan • High Performance Culture Development • Right Attitude Building • Behavior Modeling • Active Supporters Acknowledgement • Change Champions Cultivation • Communicating Change Projects • Logical Appeal • Emotional Appeal • Gaining Commitment • Key Obstacles • Resistance To Change • Complacency • Change Project Completion Celebration • Confidence Building Activity • Workshop Integration
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