Coping with Difficult Co-Employees
Seminar Description
This seminar will present to the participants effective strategies, methods, and techniques in using the most appropriate coping strategy in neutralizing the negative effects of the toxic behaviors of their co-employees in the workplace. In this manner, the participants can focus on more productive work instead of being distracted with stress overload because of these difficult co-employees.
Target Participants
Managers, supervisors, and workers who are directly exposed to difficult co-employees on a daily basis
Instructional Methods
Lectures and intensive experiential activities
Take-Home Materials
Participants' manual and certificate of attendance
Seminar Outline
I. Seminar Introduction
A. Welcome Remarks
B. Seminar Objectives
C. Seminar Coverage
D. Instructional Methods
II. Coping With Difficult Co-Employees Framework
A. Definition
B. Key Principles
C. Co-Employees As A Source Of Overload Stress
D. Difficult Personality Types
1. Defensive
a. Inferior
b. Slave
c. Poor Me
2. Offensive
a. Superior
b. Dominator
c. Supreme
E. Classifying Difficult Co-Employees By
Personality Types
III. Stress Symptoms Identification
A. Symptoms Types
1. Physical Symptoms
2. Mental Symptoms
3. Emotional Symptoms
4. Behavioral Symptoms
B. Symptoms-Stress Zones Classification
1. Alarm Zone
2. Panic Zone
3. Burnout Zone
C. Symptoms Ranking
D. Symptoms Profile Worksheet
IV. Difficult Co-Employees Identification
A. Difficult Co-Employees Identification
B. Preliminary Difficult Co-Employees Ranking
C. Difficult Co-Employees Profile Worksheet
D. Cause-Effect Analysis Worksheet
E. Final Difficult Co-Employees Ranking
V. Coping Strategy Selection
A. Coping Style Matrix
B. Coping Strategy Selection Guide
1. Confrontation
2. Avoidance
3. Accommodation
4. Collaboration
5. Acceptance
6. Compromising
C. Difficult Co-Employees-Coping Strategy Worksheet
VI. Intervention Techniques Application
A. Intervention Techniques Effectiveness Rating System
B. Physical Techniques
1. Sea Turtle Journey
2. Symphony Conductor
3. Free Form Body Gentle Movement Meditation
4. Mother Earth Connection
C. Mental Techniques
1. Guided Imagery
2. Passive Meditation
3. Dynamic Meditation
4. Personal Beliefs Modification
5. Brain Entrainment-Anchored Messages
D. Emotional Techniques
1. Numerical Emotions
2. Forgiveness Journey
3. Personal Values Modification
4. Mascaras Modification
E. Social Networking Techniques
1. New Supportive Friends List Preparation
2. Toxic Friends Black List Preparation
3. Present Supportive Friends Maintenance
4. Dreams Exchange
F. Spiritual Techniques
1. Inner Child Journey
2. Spiritual Helpers Connection
3. Dream Symbols Meditation
4. Life/Map Pattern Interpretation
5. Karmic Debt Awareness
VII. Long-Term Stress Reduction Program Development
A. Proactive Work Day Plan
B. Proactive Weekend Plan
C. Techniques Sequencing Preference
D. Techniques Application Scheduling
E. Motivational Factors
F. Monitoring Results
VIII. Seminar Integration
A. Open Forum
B. Seminar Evaluation
C. Distribution Of Certificates
D. Closing Remarks
Master Trainer
Norman Goss is the first and only recipient of the prestigious Washington SyCip Award from SGV & Co. in Applied Training Technology because of his exceptional competence in conducting information technology and management development courses in major countries across Asia. He has over 25 years experience in designing and conducting corporate training courses to more than 550 leading business organizations in the Philippines, Malaysia, Indonesia, Vietnam, Kuwait, and China.
Norman is the premier behavior-based corporate trainer in Asia whose landmark research in Filipino-based belief modification has made his training courses achieve measurable performance increase in the workplace. He completed his Top Management Program from the Asian Institute of Management and has served as a Faculty in various universities including the University of the Philippines and De La Salle University. In 1990 he served as the Executive Director of SGV-DDI, a firm associated with Development Dimensions International, Incorporated, the world’s leading provider of management leadership training solutions. He is an active practitioner of Arhatic Yoga and Free Form Gentle Body Movement meditation. He is a past president of the Philippine Society for Training and Development.
Norman is currently the Executive Vice President for Global Operations of HarryPound Consultants Inc.
Please note:
P6, 500+VAT rate until February 11, 2010 and paid within the assigned due date
P7, 500+VAT rate starting February 12, 2010 and paid within the assigned due date
P8, 500+VAT rate for on-site payments
