Creative Problem Solving and Decision Making
DATE: March 23, 2020 to March 24, 2020
TIME: 8:30am-5:30pm
VENUE: Dusit Thani Hotel, Makati

Problems are natural occurrences in all business environments. If problems are so common, why then are managers and employees so negative about them?

This seminar will present systematic and creative approaches in problem solving and decision-making leading to viable solutions that would benefit the whole

company and its customers.

 

What makes this seminar different?

 

This seminar is designed to help managers, supervisors and employees shift their views on problems as destructive or fearful.

 

By developing a more positive mindset when faced with complicated and difficult situations, the problem solvers and decision makers derive a renewed perspective.

This would eventually lead to a more in-depth analysis in finding more appropriate solutions to the challenges present in the work environment.

 

Who is this seminar for?

 

This seminar is for managers, supervisors and employees who would like to advance their skills in creative problem solving and decision making.

 

What are the seminar’s objectives?

 

1. To develop a more proactive and positive mindset with regard to problem-solving and decision making

 

2. To understand how to analyze problems and possible solutions systematically and creatively

 

3. To develop practical action plans on solving problems and implementing decisions for the good of the whole organization

 

 

What would you learn?

 

Module I – The Brain as the Hardware for Creative Thinking

 

                 A. Understanding how the Brain Works

                      1. How we process situations

                      2. Barriers and Blinders to Creative Problem Solving

                      3. The Left Brain – Right Brain Concept

 

                 B. The Basics of Creative Thinking

                     1. Noteworthy Creative Thinkers  

                        a. Thomas Edison

                        b. Henry Ford

                        c. Walt Disney

 

                     2. Creative Thinking Processes

                        a. The Need for Creativity and Innovation Explored

                        b. Out-of-the-Box Thinking and Brainstorming

                        c. Lateral and Parallel Thinking

                        d. Convergent and Divergent Thinking

 

Module II – Problem Solving and Decision Making Overview

 

                A. Basic Framework

                     1. Situation Analysis

                     2. Problem Specification and Root Cause Analysis

                     3. Generating Possible Solutions and Alternatives

                     4. Selecting a Solution

                     5. Implementing and Evaluating the Solution

 

                B. What is a Problem?

                     1. Negative and Positive Deviations

                     2. Gap Analysis

                     3. Analyzing Problem Severity and Importance

 

Module III – The Problem Specification Process

 

                 A. Thinking Patterns and Rational Processes

                     1. The Problem Appreciation Process

                     2. Penetrating a Problem: The Drill-Down Approach

                     3. The Issue of Problem Disconnects

 

                 B. Determining Root Causes of Problems

                     1. Differentiating Symptom vs. Cause

                     2. The 5-Why Approach

                     3. Distinguishing Problems and Constraints

 

Module IV – Creative Problem-Solving and Decision-Making Applications

 

                 A. Creative Problem Solving Tools

                     1. Divergent and Convergent Thinking

                     2. The SCAMPER Tool

                     3. The Reframing Matrix

                     4. The DO IT Approach

                     5. The SIMPLEX Approach

 

                 B. The 3 Types of Actions

                     1. Solve the Problem

                     2. Resolve the Problem

                     3. Dissolve the Problem

 

                 C. Decision Making Tools

                     1. Risk Analysis

                     2. Using the Pareto Analysis

                     3. Plus-Minus-Implications (PMI) Approach

                     4. Force-Field Analysis

                     5. Cost/Benefit Analysis

 

Module V – The Take-home Action Assignment: Applying what you have learned

                 A. Selecting and Defining your Problem

                 B. Identifying the Root Cause

                 C. Specifying Possible Solutions or Alternatives

                 D. Selecting the Best Solution

                 E. Implementing and Evaluating the Solution

Participants will be entitled to the following:

- Training CD Kit with manuals

- Exercise Sheets

- Certificate of Completion

- Lunch with Am & Pm Snacks

- Editable Action Plan that can be used to guide the participants on the

application of the principles and concepts learned, included.

 

Rates per participant:

 

The 2020 Advantage Rate Limited Offer

 

*P14, 320+VAT Special 20% OFF for payments made on or before December 12, 2019

*This limited offer cannot be used in conjunction with other promotions, discount coupons/vouchers.

P17, 900+VAT Regular Rate starting December 13, 2019

P18, 900+VAT Onsite Rate 


 

DURATION: 2-Days

RATE: 17900.00 Peso