Handling Problem Employees
DATE: December 7, 2017
TIME: 8:30am to 5:30pm
VENUE: Holiday Inn and Suites Makati

 

Research findings have shown that today's supervisors are fully trained in the technical aspects of their job but are woefully unprepared in handling behavior-related problems in the workplace. Indeed, these supervisors tend to back-out and isolate themselves from these critical problems in the hope that these problems will magically disappear in the near future. However, these problems remain and negatively affect the morale of other subordinates as well as the work performance of the supervisory unit.

 

Are your supervisors putting on a blind eye to the glaring behavior-related problems of their subordinates? Put an end to the endless procrastination and pump up the skills of your supervisors to courageously and successfully resolve these problems immediately in a highly professional manner.

 

This seminar will present a complete and cohesive set of behavior-based strategies and procedures for the participants to effectively identify and resolve behavior-related problems. Specifically, the participants will gain valuable knowledge and mental as well as behavioral skills in the delicate and sensitive step-by-step process of transforming a problem subordinate into a productive subordinate.

 

Seminar Outline

 

I.  Seminar Introduction

II.  Handling Problem Subordinates Framework

             A.  Definition

             B.  Key Principles

             C.  Role Of Supervisor

             D.  Handling Problem Subordinates Framework

 

III.  Problem Subordinates Profile

             A.  Definition

             B.  Key Principles

             C.  Six Categories

                        1. Defensive Posture

                                   a.  'Inferior'

                                   b.  'Slave' 

                                   c.  'Poor Me' 

                        2. Offensive Posture

                                   a.  'Dominator'

                                   b.  'Superior' 

                                   c.  'Supreme'

             D.  Problem Subordinates Identification

 

IV.  Emotional Intelligence ( EQ )

             A.  Definition

             B.  Key Principles

             C. Triune Brain Concept

             D.  Residual Negative Emotions

                         1. Dynamics

                         2. Contamination

                         3. Desired Conditions

             E.  High Intensity Residual Negative Emotions Modification

                         1. Supervisor

                                  a. Identification Process

                                  b. Contraction Techniques

                         2. Problem Subordinate

                                  a. Identification Process

                                  b. Contraction Techniques

 

V.  Mascaras Intelligence ( MQ )

             A.  Definition

             B.  Key Principles

             C.  Mascaras Quadrant

                         1. Quadrant I: Active + Helpful

                         2. Quadrant II: Active + Not Helpful

                         3. Quadrant I: Inactive + Helpful

                         4. Quadrant II: Inactive + Not Helpful

             D.  Mascaras Inventory

                         1. Supervisor

                                  a. Identification

                                  b. Expansion

                         2. Problem Subordinate

                                  a. Identification

                                  b. Extinction

             E.  Mascaras Inventory Modification Process

 

VI.  Attitude Intelligence ( AQ )

             A.  Definition

             B.  Key Principles

             C.  Attitude Types

             D.  Personal Beliefs Inventory

                         1. Supervisor

                                  a. Positive Beliefs

                                  b. Neutral Beliefs

                                  c. Negative Beliefs

                         2. Problem Subordinate

                                  a. Positive Beliefs

                                  b. Neutral Beliefs

                                  c. Negative Beliefs

             E.  Personal Beliefs Inventory Modification Process

 

VII. Intervention Strategies

             A.  Definition

             B.  Key Principles

             C.  Intervention Strategies Quadrant

             D.  Strategy 1: Punitive Intervention: Conscious Mind

                          1. Disciplining

                          2. Pre-Terminating

                          3. Terminating

             E.  Strategy 2: Corrective Intervention: Conscious Mind 

                          1. Counseling

                          2. Complaints Resolution I: Non-Unionized Companies

                          3. Complaints Resolution II: Unionized Companies

             F.  Strategy 3: Corrective Intervention: Subconscious Mind 

                          1. High Intensity Residual Negative Emotions

                                       a. Identification

                                       b. Rating

                                       c. Contraction

                                       d. Validation

                          2. Difficult Situations Management

            G.  Intervention Strategies Implementation Guidelines

 

VIII.  Seminar Integration

 

Rates per seat:

P7, 500 + VAT until September 25, 2017 and paid within the assigned due date
P8, 500 + VAT starting September 26, 2017 and paid within the assigned due date
P9, 500 + VAT for on-site payments


FREE 1 SEAT for every 5 seats puchased (of the same course title).

* Rate for five seats availed of will be based on actual date of payment. 
* 5% discount no longer applicable.

DURATION: 1-Day

RATE: 8500.00 Peso

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