Conflict Resolution Strategies and Techniques
DATE: May 19, 2017
TIME: 8:30am-5:30pm
VENUE: Holiday Inn and Suites Makati

Seminar Description

This seminar will present to the participants effective strategies, methods, and techniques in identifying and resolving destructive conflicts between subordinates in the workplace. In addition, this seminar will focus on the proven research-based approaches in planning and conducting highly sensitive conflict resolution sessions to help prevent escalation and expansion of such conflicts to other employees.

 

Target Participants

Top executives, managers, and supervisors

 

Instructional Methods

Lectures, mental skills tests, and intensive whole group discussions of case studies and model scripts

 

Take-Home Materials

Participants' manual, case studies handouts, model scripts handouts, and certificate of attendance

 

 Seminar Outline

 

I.  Seminar Introduction

                 A.  Welcome Remarks

                 B.  Seminar Objectives

                 C.  Seminar Coverage

                 D.  Instructional Methods

 

II.  Conflict Resolution Framework

                 A.  Definition

                 B.  Key Principles

                 C.  Conflict Resolution Framework

                 D.  Conflict Zones

                                     1. Lethargic

                                     2. Optimal

                                     3. Destructive

                 E.  Cost Of Unresolved Destructive Conflicts

                                     1. Overt Negative Behaviors

                                     2. Covert Negative Behaviors

                                     3. Work Sabotage

                 F.  Conflict Signals Detection

                 G.  Contributing Factors

                 H.  Conflict Situation Profile

                                     1. Component

                                     2. Attitude

                                     3. Effect

                 I.   Role Of The Supervisor

 

III. Mediation Session I: Preparatory                

                 A.  Definition

                 B.  Key PrinciplesIV. Mediation Session II: Actual       

                 A.  Definition

                 B.  Key Principles

                 C.  Benefits

                 D.  Actual Mediation Procedure ( Subordinates 1 and 2 )

                       1. Rules Setting [ 7 Step-by step procedures with guide scripts ]

                       2. Facts [8 Step-by step procedures with guide scripts ]

                       3. Desires [8 Step-by step procedures with guide scripts ]

                       4. Feelings [8 Step-by step procedures with guide scripts ]

                       5. Revised Desires [5 Step-by step procedures with guide scripts ]

                       6. Solutions [ 9 Step-by step procedures with guide scripts ]

                       7. Behavior Change [ 2 Step-by step procedures with guide scripts ]

                       8: Action [ 7 Step-by step procedures with guide scripts ]

 

V.  Seminar Integration

                 A.  Open Forum

                 B.  Seminar Evaluation

                 C.  Distribution Of Certificates

                 D.  Closing Remarks


Rates per participant:

P7, 500 + VAT until  April 5, 2017 and paid within the assigned due date

P8, 500 + VAT starting  April 6, 2015 and paid within the assigned due date

P9, 500 + VAT for on-site paymets

 

 

 FREE 1 SEAT for every 5 seats availed.

 

 

DURATION: 1-Day

RATE: 7500.00 Peso

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