Target Participants:
Experienced supervisors who want to gain the appropriate skills to effectively supervise problematic subordinates.
Research has shown that today’s supervisors are fully trained in the technical aspects of their job, but are woefully unprepared in handling behavior-related problems in the workplace. Indeed, these supervisors tend to back-out and isolate themselves from these critical problems in the hope that these problems will magically disappear in the near future. Of course, these problems remain, fester and contaminate the morale of the entire work force and thus, indirectly affect the productivity of the organization.
Are your supervisors putting on a blind eye to the glaring behavior-related problems of selected subordinates? Put an end to the endless procrastination and pump up the skills of your supervisors to courageously and successfully resolve these problems in a highly professional manner.
This workshop will develop a complete and cohesive set of behavior-based skills for the participants to effectively resolve behavior-related problems. Specifically, the participants will gain valuable skills in the delicate and sensitive step-by-step process of counseling a given subordinate with recurring bad habits. The participants will also learn how to impose disciplinary actions in instances where a given subordinate fails to improve despite participating in a series of counseling sessions.
More important, the participants will gain complete mastery of behavior-based skills thru the use of video-based role plays and feedback sessions.
This workshop will also focus on the development of an empowering personal belief system for the participants to be psychologically prepared before addressing a subordinate with a behavior-related problem.
Workshop Overview
---Day 1---
• Workshop Overview
• Advanced Supervisory Functions Framework
• Emotional Intelligence
• Key Principles
• Workplace Challenges
• Complaints Handling
• Calming Techniques
• Complaints Handling Process
• Motivation Techniques
• Disciplinary Action
• Decision Factors
• Timing Factors
• Dysfunctional Behaviors Repetition
• Disciplinary Actions Imposition
• Rationale For Disciplinary Actions
• Grievance Handling
• Grievance Handling Process
• Situation Details Documentation
• Resolution Strategy Formulation
• Company Position Disclosure
--Day 2---
• Problematic Subordinate Counseling
• Counseling Schedule
• Subordinate Notification
• Counseling Strategy Formulation
• Inter-personal Conflict Resolution
• Conflict Types
• Sources Of Conflict
• Intervention Strategies
• Conflict Resolution Process
• Inter-group Conflict Resolution
• Factions Identification
• Sensitivity Issues
• Intervention Strategies
• Conflict Resolution Process
• Confidence Building Activity
• Workshop Integration
The THPC Advantage: § Behavior-based skills transfer § 26 participants limitation § Instructional materials package for each participant ( CD ROM and DVD ) § Participant manual ( PowerPoint file - editable format ) § Case studies ( Word file - editable format ) § Diagnostic instruments ( Word file - editable format ) § DVD containing the complete set of their role plays during the workshop. Sessions will be conducted by Master Trainer, Norman L. Goss; the first and only recipient of the prestigious Washington SyCip Award from SGV & Co. in Applied Training Technology because of his exceptional competence in conducting information technology and management development courses in major countries across Asia. He has over 25 years experience in designing and conducting corporate training courses to more than 550 leading business organizations in the Philippines, Malaysia, Indonesia, Vietnam, Kuwait, and China. Norman Goss is the premier behavior-based corporate trainer in Asia whose landmark research in Filipino-based belief modification has made his training courses achieve measurable performance increase in the workplace. He completed his Top Management Program from the Asian Institute of Management and has served as a Faculty in various universities including the University of the Philippines and De La Salle University. In 1990 he served as the Executive Director of SGV-DDI, a firm associated with Development Dimensions International, Incorporated, the world's leading provider of management leadership training solutions. He obtained his Trainer Certification for both the Interaction Management course and the Targeted Management course from SGV-DDI. He is a past president of the Philippine Society for Training and Development. Norman is currently the Executive Vice president for Global Operations of The Harry Pound Company. Rates per participant: P15, 500 starting March 25, 2009 and paid within the assigned due date P16, 500 for on-site payments
