Seminar Description

 

This seminar will present to the participants effective strategies, methods, and techniques in appraising the work performance of their subordinates. In addition, this seminar will focus on planning and conducting coaching sessions to help improve the performance of subordinates with poor ratings.

 

Target Participants

 

Top executives, managers, and supervisors

 

Instructional Methods

 

Lectures, mental skills tests, and intensive whole group discussions of case studies and model scripts

 

Take-Home Materials

 

Participants' manual, case studies handouts, model scripts handouts, and certificate of attendance

 

Seminar Outline

 

I.  Seminar Introduction

                  

II.  Performance Appraisal Framework

                 A.  Definition

                 B.  Key Principles

             C.  Organizational Benefits

                 D.  Appraising Work Performance Framework

                 E.  Functional Responsibility

                 F.  Best Industry Practices

                 G.  Key Success Factors

 

III. Performance Management System                 

                 A.  Definition

                 B.  Key Principles

                 C.  Performance Management System           

                 D.  Performance Targets Components

                                     1. Key Result Areas

                                     2. Performance Objectives

                                     3. Contribution To The Work Unit Goals

                 E.  Approval Process

 

IV. Performance Expectations Setting

                 A.  Definition

                 B.  Key Principles

                 C.  Rapport Building Behaviors

                 D.  Interview Session Procedure

                                     1. Open The Session

                                     2. State Session Objective

                                     3. State Performance Targets

                                     4. Describe Time Frame

                                     5. Qualify Exceptional Work Situations

                                     6. Describe The Appraisal System

                                     7. Seek Commitment

                                     8. Express Confidence

                                     9. Thank The Subordinate

                                     10. Close The Session

                 E.  Interview Guidelines

 

V. Case I: Superior Performance

                 A.  Definition

                 B.  Appraisal Forms Preparation

                 C.  Interview Session Procedure

                 D.  Interview Guidelines

 

VI. Case II: Average Performance

                 A.  Definition

                 B.  Appraisal Forms Preparation

                 C.  Interview Session Procedure

                 D.  Interview Guidelines

 

VII. Case III: Poor Performance

                 A.  Definition

                 B.  Appraisal Forms Preparation

                 C.  Interview Session Procedure

                 D.  Interview Guidelines

 

VIII. Coaching Session For Poor Performers

                 A.  Definition

                 B.  Rationale

                 C.  Planning Factors

                 D.  Coaching Session Procedure

                 E.  Interview Guidelines

 

IX. Common Rating Errors

                 A. Leniency

                 B. Halo Effect

                 C. Horn Effect

                 D. Central Tendency

                 E. Recency Emphasis

                 F. Fear Of Rejection

 

X.  Seminar Integration

                 A.  Open Forum

                 B.  Seminar Evaluation

                 C.  Distribution Of Certificates

                 D.  Closing Remarks

 

Master Trainer

 

Norman Goss is the first and only recipient of the prestigious Washington SyCip Award from SGV & Co. in Applied Training Technology because of his exceptional competence in conducting information technology and management development courses in major countries across Asia. He has over 25 years experience in designing and conducting corporate training courses to more than 550 leading business organizations in the Philippines, Malaysia, Indonesia, Vietnam, Kuwait, and China.

 

Norman is the premier behavior-based corporate trainer in Asia whose landmark research in Filipino-based belief modification has made his training courses achieve measurable performance increase in the workplace. He completed his Top Management Program from the Asian Institute of Management and has served as a Faculty in various universities including the University of the Philippines and De La Salle University. In 1990 he served as the Executive Director of SGV-DDI, a firm associated with Development Dimensions International, Incorporated, the world’s leading provider of management leadership training solutions. He obtained his Trainer Certification for the Interaction Management, Targeted Selection, Service Plus, and Targeted Management courses from SGV-DDI. He is a past president of the Philippine Society for Training and Development.

 

Norman is currently the Executive Vice President for Global Operations of HarryPound Consultants Inc.

 

 

Rates per participant:

 

 

P6, 500 + VAT until June 14, 2010 and paid within the assigned due date

P7, 500 + VAT starting June 15, 2010 and paid within the assigned due date

P8, 500 + VAT for on-site payments

 

 

 FREE 1 SEAT for every 5 seats availed.

* Rate for five seats availed will be based on actual date of payment. 
*10% discount no longer applicable.