A collector's job is to encourage clients to pay their debts on time and in full. However, some collectors tend to focus on their own objectives of getting the payment and forgetting that collection depends a lot on how clients feel about them. If the collection mode is centered on forcing and demanding clients to pay, this can turn out to be counterproductive for both the company and the collector.
 
This seminar teaches key collection approaches that emphasize the importance of effective communication skills and a systematic, professional approach for gaining a debtor's confidence and commitment to pay.


What makes this seminar different?
 
This program stresses the "How-To's" on key collection communication and skills collectors must master if they are to be successful in the field. More importantly it was design ed based on realistic Philippine collection situations that assure applicability.
 
It combines serious instruction with practical tools that provides choices to participants on appropriate collection behavior and responses to motivate clients to pay. This proven training approach provides a stimulating learning experience as proven by thousands of people who have attended Collection seminars provided HarryPound Consultants Inc.

What are this seminar's objectives?

1.        To help the collectors develop a more holistic understanding of the collection process – both from their side as well as the debtors

2.        To present tools that combines effective customer service with collection activities to ensure better client-collector relationships

3.        To learn how to prevent and manage collection problems and situations professionally

4.        To know the basics of collection negotiation and managing the outcome for the good of the company

To see full outlines, date and time of seminars and to register online, please go to  SCHEDULES Section of this site.